Time is precious for both you and us! Please understand that when you forget or cancel your appointments without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive their services.
We require 24-hours notice to cancel or reschedule appointments, and 48-hours notice for multiple (3 services) same-day service appointments.
Note that if an appointment was booked less than 24 hours before the service, the policy still applies.
If you were unable to give us 24-hour advance notice for cancellation, you will be charged 50% of the amount of the service that you had to cancel.
This amount can be paid by e-transfer or it can be charged on your next visit to Brisa Spa & Studio.
Your spa treatments are reserved especially for you. Each appointment time is respectfully scheduled to ensure that our estheticians have adequate set up and clean up time, and ensures that you, our client, receive your treatment on time.
After your online booking is done, please make sure that you have received a confirmation EMAIL or SMS. If you have not received any confirmation, your appointment has not been completed! Contact us and we will assist you.
Any client who either forgets or consciously chooses to forget their appointments for whatever reason will be considered a “no-show.” One “no-show” will result in you being required to pay 50% of the service in advance for any future reservations.
If you are 15 minutes late to your appointment, we may accommodate you with a shorter service. However, you will be required to pay the total price of the original appointment. In addition, if you are more than 15 minutes late, we might not have time to accommodate you, depending on what treatment it is and how late you are.
We ask our clients to arrive 5 minutes earlier to the spa, so there’s enough time to sanitize hands, fill out our client card form and, if needed, use the washroom or drink some water.
Gratuities and taxes are not included in the price of the treatments. Gratuities are recommended from 15% to 25% of the service price and will be given to the esthetician who did your service.
There is parking available for our clients in the parking lot in front of the spa, as well as indoor parking, based on availability. Give us a call on your way to Brisa Spa & Studio and we can try to save a spot for you.
To ensure that all clients can enjoy their time at Brisa Spa & Studio, we respectfully request that noise is kept to a minimum; cellular phones and electronic devices are discouraged. You are at the spa to relax and enjoy yourself! Children from 10 years old are welcome to the spa and to get treatments done, as long as they are supervised by an adult.
When booking a Package or Day Spa, keep in mind that you must do all the treatments on the same day to keep the discount. Note that Spa Packages require 48 hours to be rescheduled or canceled.
REDUCING THE RISKS OF COVID-19 AND OTHERS
Our priority now is the safety of our clients and staff. As we have always been committed to providing the highest hygiene and sanitation’s standards, we ask our customers to follow the protection guide we prepared, in order to help us ensure your comfort and health.
Following the BCWorkSafe, PHO and BC guidelines for Personal Service Establishments:
- Our team is following all protocols of cleaning and disinfecting provided by WorkSafeBC. The staff will be wearing masks at all times
- All our linens and towels will be bleached and washed in hot water and dried at a high temperature for every client.
- We have hand sanitizer on our reception desk and on every workstation; hand soap is available in all our washing stations; and our restrooms are equipped with single use papers.
- We ask you to book your appointments online preferably (via phone, e-mail, or website).
- We will not charge the cancellation fee for customers that fall ill and cannot attend to their appointment.
We are looking forward to having you all at Brisa Spa & Studio, and we would like to thank you for your patience, trust and understanding.