Spa Policy

APPOITMENT BOOKING

Please call us to schedule an appointment. When you book your appointment that is over one hour of service time or more, you will be asked for your credit card number to hold your scheduled time. Walk-ins are always welcome.

BOOKING TIME

All sessions, treatments or service times include consultation and/or assessment procedures. All indicated times are booking times, not specific treatment time.

ARRIVAL TIME

To make the most of your therapy, please arrive 15 minutes prior to your scheduled appointment.

LATE ARRIVALS

In the event that you are running late, we will endeavor to conduct your full treatment, however, please note that the treatment may need to be shortened if the therapist has another booking immediately afterwards. Brisa Spa reserves the right to charge 100% of the service price when accommodating late clients. The reservation of an appointment indicates that Brisa Spa has reserved the service time for you and therefore has had to decline other customer business for that particular service time at the spa.

CANCELLATION POLICY

Please inform us as soon as possible if you need to make a change to your appointment. We have reserved this time exclusively for your treatment, and need time to fill your spot with another appointment. We require a minimum of 24 hours cancellation notice prior to your visit to avoid a 50% cancellation fee. No-show appointments will be charged 100% of the cost of services booked.

MOBILE PHONE

To preserve the harmony within the spa, kindly turn off your mobile phone upon arrival.

GRATUITY

It is customary, and the usual amount is 15 to 20 percent of the cost of the service. Gratuities are welcome not just for the obvious reason but also because they are seen as a sign of gratitude for the esthetician’s hard work.

PAYMENT

We gladly accept Cash, Debit Card (Interac), Visa, and Master Card. Prices do not include applicable taxes or gratuities. Prices are subject to change without notice.

FEEDBACK

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience. Please let your therapist know if there is any way to improve your treatment or comfort. For example: heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc. We truly appreciate your feedback.